TESTIMONIALS
FREQUENT QUESTIONS
1. How long does it take to get my frames? Can you help me if I need a frame in a hurry?
2. What can I do to prevent the sides of my canvas from showing?
3. What about linen liners?
4. When do you charge my credit card?
5. What are the various ways I can pay for my frame order?
6. Where do I get hardware to mount and hang my artwork?
7. Can you stretch or mount canvas?
8. My artwork does not have square corners; my stretcher bar bows in the middle so it seems impossible to frame. How can I frame my artwork?
9. Can you drop ship my frames to my gallery or client so my artwork can meet it?
10. Do you ship frames outside the United States?
11. How can I find your shop?
12. What do I get if I refer someone to Glaser Frames?
13. If I like a frame profile sold by a frame shop vendor, can Glaser Frames use that molding to give me a closed corner frame with a Glaser Frames finish?
14. I have a hard time choosing a frame or finish. How can you help me?
1. How long does it take to get my frames? Can you help me if I need a frame in a hurry?
A. Generally, we target our shipping date 4 weeks from the Friday of the week you ordered your frames. During our very busy seasons, or if you ordered frames that take additional work, it may take a little longer. The shipping date can vary due to the amount of work in our shop, but we will make every effort to meet your important due dates. Please inform us of your upcoming shows or special circumstances at the time you place your order. It does not hurt to call and check on your order two weeks or so before the ship date. If you have a very short deadline, give us a call; we will try as hard as we can to meet your short deadline. It is very important that you tell us when you place your order of any short deadlines you have and it helps if you give us a reminder call a week in advance of the date you need your frame(s).
2. What can I do to prevent the sides of my canvas from showing?
A. We can build your frames with buildups. These are simply extensions to the back of the frames to make them deeper. Currently, we can provide buildups of 1 inch, 1 1/2 inch and 2 inches deep. If you wish even deeper buildups, we can combine 2 or more buildups on frames. Our standard is to leaf the buildups (except on our painted frames). If you wish painted sides on your frames or buildups, this can be done at a small extra cost.
3. What about linen liners?
A. We can provide linen liners. We have 2 standard linens, but at an additional cost, we can do special linens.
4. When do you charge my credit card?
A. Although we take your credit card information when we receive your order, we do not charge credit cards for United States customers until the order is shipped. Because of difficulties in transferring funds from other than U.S. destinations, we will bill credit cards for foreign orders soon after the order is received.
5. What are the various ways I can pay for my frame order?
A. We accept Visa, Master Card, Discover, or you can pay us by check or bank transfer. Foreign customers may wish to use bank transfer and we will be happy to help you with this when you place your order. We not to accept American Express cards.
6. Where do I get hardware to mount and hang my artwork?
A. We recommend United Manufacturers Supplies, Inc.
7. Can you stretch or mount canvas?
A. If you purchase a frame and stretcher bar from Glaser Frames, we can stretch your canvas on that stretcher bar. You will need to send us your canvas. We can mount your canvas on most gatorfoam, foamcor or other material. You will need to get us your canvas. Call us for details.
8. My artwork does not have square corners; my stretcher bar bows in the middle so it seems impossible to frame. How can I frame my artwork?
A. If you give us exact details on the widths and other shape details. We will then make your frame to the narrower dimensions and then rout the back so that your canvas will fit. If you can get your artwork to Glaser Frames, we can build your frame so that it fits.
9. Can you drop ship my frames to my gallery or client so my artwork can meet it?
A. We can do this. We can install mounting and hanging hardware making it easy to install your artwork at your customer's home or at the gallery. If you are a portrait artist we can even include stretcher bars so you can meet the frame at your client’s home, stretch the canvas on the stretcher bar and mount it into the frame, ready to hang.
10. Do you ship frames outside the United States?
A. In most cases the answer is Yes. You or your customer will be responsible for all duty charges. We ship via Federal Express who are a great help working with foreign customs services.
11. How can I find your shop?
A. We are located at 4131 South Natches Court Unit H, Englewood, Colorado. We are located in a southern suburb of Denver. A MapQuest map can be found on our CONTACT page.
12. What do I get if I refer someone to Glaser Frames?
A. Referrals are one of our major sources of new customers. If you refer another artist to Glaser Frames we will award you 10% of that new customer's first order as a framing credit.
13. Can Glaser Frames make a frame and releaf length moulding?
A. Yes we can use frame moldings made by other manufacturers except if that molding has a rough finish or has a grain texture. Give us a call; we can probably obtain that profile for you.
14. I have a hard time choosing a frame or finish. How can you help me?
A. We can help you. Simply email a photo of your artwork and using Adobe Photoshop we will put one of our profiles in the finish you are thinking about and then email it back to you.
To place an order, just call us at 800-308-8261. In the Denver area, call us at 303-789-6065. Or simply use our ORDER FORM to place your order on line.
Glaser frames
"They Look A Hundred Years Old!"
Our motto was first uttered by an artist several
years ago and we strive to live up to it.
Hello,
Just wanted to say thank you for the lovely frame, it arrived the day before the deadline. Everybody loved it and it made the painting.
I have enclosed some photos. Look forward to another order.
Thanks again!
Stacy Baumgardner Look for her piece in Combinations
