1. How long does it
take to get my frames?
A. Generally, we target our shipping date 4 weeks from the
Friday of the week you ordered your frames. During our very busy
seasons, or if you ordered frames that take additional work, it
may take a little longer. The shipping date can vary due to the
amount of work in our shop, but we will make every effort to
meet your important due dates. Please inform us of your upcoming
shows or special circumstances at the time you place your order.
It does not hurt to call and check on your order two weeks or so
before the ship date.
2. I don't want the
sides of my stretched canvas showing when one looks at the
framed artwork from the side. What can you do to prevent this?"
A. We can build your frames with buildups. These are simply
extensions to the back of the frames to make them deeper.
Currently, we can provide buildups of 1 inch, 1 1/2 inch and 2
inches deep. If you wish even deeper buildups, we can combine 2
or more buildups on frames. Our standard is to leaf the buildups
(except on our painted frames). If you wish painted sides on
your frames or buildups, this can be done at a small extra cost.
3. What about linen
liners?
A. We can provide linen liners. We have 2 standard linens,
but at an additional cost, we can do special linens.
4. When
do you charge my credit card?
A. Although we take your credit card information when we
receive your order, we do not charge credit cards for United
States customers until the order is shipped. Because of
difficulties in transferring funds from other than U.S.
destinations, we will bill credit cards for foreign orders soon
after the order is received.
5. What are the
various ways I can pay for my frame order?
A. We take most credit cards, or you can pay us by check or
bank transfer. Foreign customers may wish to use bank transfer
and we will be happy to help you with this when you place your
order. Because of long delays in receiving funds and high
charges for the use of their cards, we prefer not to accept
American Express cards.
6. I see you
have an order form on this web site, but no way to give
credit card information. Why?
A. Soon after we receive your order on the Internet, we will
give you a personal call to verify it. We like personal contact
with our customers and we encourage your phone calls. In
addition, E-Commerce sites are more expensive to operate and we
are doing all that we can to keep our costs to you as low as
possible.
7. Do you
offer quantity discounts?
A. Our prices are wholesale. Also, we strive to keep our
prices as low as possible to all customers. We therefore cannot
offer quantity discounts.
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